Epro are delighted to announce that we have successfully completed our 3rd ISO9001 assessment and passed with zero non-conformities or opportunities for improvement.
It is an important milestone for Epro each year as it recognises the huge amount of work and effort that goes into ensuring all of our policies and processes are met, and our ongoing commitment to quality and continuous improvement.
What is ISO9001?
ISO 9001 is an internationally recognised standard for Quality Management Systems (QMS). It provides a framework to help organisations consistently deliver high-quality products and services, meet customer expectations, and continually improve the way they operate.
What happens during the ISO9001 assessment?
The ISO 9001 assessment involves an independent review of an organisation’s quality management systems and processes to ensure they meet the requirements of the standard. The assessment takes place across a whole day and includes an in-depth evaluation of areas such as:
- Quality management processes – ensuring procedures are clearly defined, implemented, and maintained.
- Customer satisfaction – understanding and meeting customer requirements and expectations.
- Leadership and responsibility – ensuring clear accountability and commitment to quality throughout the business.
- Risk management – identifying potential risks and opportunities for improvement.
- Continual improvement – reviewing performance, addressing issues, and finding ways to make processes more effective.
Successfully passing the assessment confirms that our quality management systems meet the requirements of the ISO9001 standard. This achievement reflects the hard work, dedication, and commitment of everyone at Epro.
A huge thank you to everyone involved at Epro for this achievement, 3 years in a row!
Grace Miles, 15.10.2026