Policy

GDPR PRIVACY NOTICE

Privacy Notice

 

Bluewire Technologies Ltd T/A Epro customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• How to complain

 

Contact details

Post

Regus, Broad Quay House, Broad Quay, Bristol, BS1 4DJ, GB

Telephone

+44 117 379 0066

Email

sales@epro.com

 

What information we collect, use, and why

We collect or use the following personal information to comply with legal requirements:

• Name
• Contact information

We collect or use the following personal information for information updates, marketing or market research purposes:

• Names and contact details
• Marketing preferences
• Website and app user journey information

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure – You have the right to ask us to delete your personal information.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing – You have the right to object to the processing of your personal data.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to comply with legal requirements are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• We only use an individual’s data in a way they would reasonably expect, and we ensure the individual has the option of opting out of electronic marketing communications. This option is available via every electronic message sent. As such, this data is used with legitimate interest. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

 

Our lawful basis for collecting or using personal information for information updates, marketing or market research purposes are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• We may use your personal information to gauge interest in and help improve our products and services. We will never sell, distribute or lease your personal information to third parties.

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

• Directly from you

 

How long we keep information

Data is only held for a maximum of 3 years and are deleted once they are no longer necessary.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint