Our Story

Since 2001, Epro has been improving the patient and staff experience.

Our Mission

At Epro we provide high quality solutions, designed with clinical insight at the core. We innovate by creating opportunities that engage with patients to drive better health. Our award-winning modular platform supports a growing community of 15 NHS Trusts and over 22,000 NHS users with leading edge tools to deliver better patient care.

We’re not just another software development company. We aim to produce the very best software for hospital trusts, to make a real difference to staff and ultimately patient experiences. This is no small task: our long-term goal is for clinical staff to see Epro as being one of the reasons they choose to work at a Trust.

Epro’s success is down to our belief that medical software needs to be world class: designed to meet user needs and simplify administration work within hospitals. We believe that by designing the best systems for staff we can make a significant difference to the general experience people have when they use a hospital trust.

This means our software has to be built to the best standards. We have a lot of pride in the quality of our code, and the skills our team has.

How we started

Dr. Adam Towler, was working as a dermatologist in the NHS when he became frustrated with the way patient records were handled within hospital trusts. The systems did not support his work, and were not really fit for purpose. This problem sparked the initial idea for Epro.

Our History

2001
Epro founded
Epro was created. To date Epro maintains the ethos that medical software needs to be world class in both speed and usability to meet user needs.
2002
Our core values
From here our core values were set: Patients and the professionals who care for them.
2003
From concept to product
Our first deployment was released into University Hospitals Birmingham NHS Trust We’d grown from concept to product and the team started to grow too.
2007
Our first commission
Our first deployment was released into University Hospitals Birmingham NHS Trust We’d grown from concept to product and the team started to grow too.
2010
Trusted partner of choice
We had become the trusted partner of choice for a number of NHS boards and trusts. We were the first company to implement the NHS Drugs, medicines + Devices (dm+d) dictionary into secondary care. This ensures that drug prescriptions are done quickly, safely and within the very latest government guidelines.
2013
A new home
Epro continued to grow and it was clear we needed a new home. 23 Berkeley Square, right in the centre of Bristol was perfect and it’s been our home ever since – until the Covid lockdown when we shifted to 100% remote working.
2015
Enterprise wide deployment at Taunton & Somerset NHS
Epro deployed successfully with clinical correspondence module saving £1.1million per annum compared to paper based methods.
2017
20,000,000 letters created
Epro reaches milestone of over 20,000,000 letters created in Epro across numerous NHS Trusts.
2019
Better Meds partnership
Epro develops partnership with Better Meds and wins contract with Wye Valley NHS Trust to deploy EPMA combined with the Epro discharge summary.
2022
New Managing Director
Jonathan Elliott appointed as Managing Director.
2022
Cyber Essentials Plus
Epro successfully achieves Cyber Essentials Plus accreditation.
2022
Climate Partnership
Epro partners with Climate Partner to become a net zero business.
2023
ISO9001
Epro successfully achieves ISO9001 accreditation.
2024
AI powered speech solution
Epro completes roll out of AI powered speech solution for The Leeds Teaching Hospitals NHS Trust.
2024
First to achieve PRSB standard
Epro becomes first Health Tech organisation to achieve PRSB accreditation for the Outpatient letter standard.
2024
Access Group partnership
Epro signs up with the Access Group as a partner providing clinical correspondence into the Rio EPR.

Innovation in clinical usability

Epro has placed usability and speed at the forefront of its solutions since it was founded, with the aim of improving the clinical user experience across the range of medical disciplines.
“Epro ranked top for usability amongst clinicians“
This was recognised in a clinical Software Usability Survey (cSUS) conducted by Digital Health Intelligence in 2016.

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