Professional Services
From training to consultancy, we do a lot more than just supply you with digital tools to improve workflow.
Integration
Epro specialises in providing integration with other systems and applications to support mobile working. We pride ourselves on delivering a complete system, facilitated by interfacing and APIs, that seamlessly operates within an NHS trust infrastructure.
We offer a full range of onsite scoping, technical specification support, development of integration mechanisms, testing and configuration services to ensure your systems seamlessly integrate to help deliver more efficient and coordinated care.
Project Management
Robust Project Management ensures that projects are set up, managed and controlled appropriately throughout a project lifecycle, from project initiation through to successful delivery and handover to BAU.
Consultancy
- Process Mapping/Process Improvement
- Independent input from practising Clinicians, sharing best practice and industry insight
- Workshop facilitation
- On-site health checks – reviewing existing ways of working and sharing opportunities for improvement based on best practice and applicable technology
- Forms Consultancy
Training
Our team of trainers bring expert knowledge of the Epro software and can offer bespoke training solutions, through any combination of learning materials, virtual sessions, face to face sessions. This applies both at implementation/upgrade stage and throughout the lifecycle of the system e.g. for new staff, bespoke changes to Epro.
“ Epro is an excellent partner to work with: the team provides a high standard of clinician-focused systems and solutions, and we could not think of a better, more aligned partner to be on this journey with. ”
“ It is making my staff very happy. And the most important thing is, it makes patients very happy because they are receiving their communications from us in a speedier fashion. ”
Document Extraction
During periods of transition, there will often be a requirement to migrate documentation from one system or repository to another. Our document extraction specialists are able to plan and undertake this activity for a multitude of situations e.g. high volumes and/or sensitive data.
Troubleshooting/Monitoring
Monitoring workflows and outputs, Key Performance Indicators, response timelines etc. can be time consuming. Our Professional Services consultants have a vast experience of automating those processes and producing management information in a variety of outputs to assist in enabling your organisation to manage these targets in an effective and time critical way.
Clinical Advisory
The Epro platform was initially built in 2005 out of frustration from systems not communicating with each other and the extensive time it took to surface clinical data. We pride our platform on the basis that it thinks like a clinician. With streamlined workflows clinicians can save time and surface information quickly in one platform.
To this day, we know that frontline clinician input it vital. Our CCIO who is a practicing ED Consultant, alongside feedback from our customers gives an insight into how we can improve and develop the platform ensuring that we understand the daily tasks of a clinician and how we can make workflows more efficient in order to save time and ease the burden on the NHS.
We also employ several members of staff who have previously worked in frontline NHS services.