Infrastructure Engineer

Infrastructure Engineer

  • Responsible to: Head of Technical Services
 
Please send your CV or get in touch
Why become a part of Epro?

An NHS empowered to make the best decisions for patients through digital tools and data. That was the vision which started Epro in Bristol almost twenty years ago, when clinical and software development minds came together to deliver innovative healthcare services to the NHS. We touch over 20m patient records with over 45,000 NHS users. If COVID-19 has changed your priorities, and made you realise that you want to leave a positive stamp on the world, Epro might just be the answer.

Role outline for The Position

The Infrastructure & Deployment Engineer will split their time between our Support and Infrastructure teams. The successful candidate will be part of an Agile team creating and supporting code used by a number of NHS Trusts throughout the country.

About you

You will be responsible for fault diagnosis and resolution of the solution, reporting and tracking tickets, and keeping stakeholders updated during the process. You will ensure a highly available, resilient and maintainable system at all times. Queries raised by a ticketing system, calls, emails and other means must be managed through to resolution to ensure maximum customer satisfaction

You’re the type of person who thrives on taking care of things the right way the first time. A task comes in and you figure out how to get it done without having to ask a lot of questions. When you say, “I’ll take care of it” we know it’ll be done well.

You enjoy supporting the operation of applications that actually make a difference and help people. You’re a quality-driven engineer who values ethical and integrity-driven products.

You enjoy creating solutions and take responsibility for their successful delivery and maintenance throughout the lifetime of the developed product.

You will be comfortable in a fast-paced and flexible team, and keen to benefit from the opportunities to learn from those around you.

What you will gain from being a part of Epro

You’ll know you’re making a difference. You’ll directly be contributing to the smooth running of the NHS. We’re dedicated to improving patient outcomes, and every day you’ll go home with the satisfaction that you improved someone’s life thanks to your efforts.

Skills and experience
  • Hold a technical or scientific degree or post-graduate degree, preferably computer science or similar
  • Have a logical approach to problem solving, with a can-do attitude, but also not be afraid to ask for help where necessary
  • Be a self-starter with the ability to self-manage workload, targets and priorities
  • Possess a high degree of personal initiative with the drive, resilience and ability to meet challenging goals
  • Have the ability to communicate with all levels of the business and key customer contacts
  • Have experience with or a desire to learn more about and support our business operations:
    • Windows and Linux based Operating systems
    • Basic Azure administration
    • Hyper-V and Docker containers
    • Network and office management:
    • Active Directory
    • LDAP, DNS, DHCP, SNMP, & IP Routing
    • NFS, SMB, ZFS
    • SMTP
    • OpenVPN
    • Continuous Deployment tools such as Octopus and TeamCity
    • Administration of other services such as Jira, XWiki, Nginx, IIS, GitHub
  • Be able to automate routine tasks.
  • Possess an ability to diagnose and resolve infrastructure issues (Windows, Linux, and networking)
  • Elements of 1st through to 3rd line support — first point of escalation for all infrastructure and application support issues
  • Escalate technical issues where necessary
  • Locate, view and analyse application error logs
  • Locate, view and analyse Windows error logs
  • Understanding of basic SQL server maintenance
  • Resolve and close problems and issues in line with customer SLAs, including training and configuration issues, ensure that stakeholders are kept up to date at all times
  • Deploy patches & software updates
  • Be able to project a calm, positive attitude even when under pressure.
  • Supporting compliance (Cyber Essentials, GDPR and ISO 27001 / 9001)
QMS & ISMS responsibilities

All Staff are responsible and accountable for:

  • Ensuring they follow the policies, procedures and standards set by the Quality Management System (QMS) and Information Security Management System (ISMS)
  • Attend any QMS and ISMS training sessions if required
  • Provide any feedback or improvement points to the Quality Manager
  • Participate in internal and external quality audits as and when required
Benefits
  • 25 days holiday plus Bank Holidays
  • Holiday Purchase Scheme
  • Pension Salary Sacrifice Option
  • Personal Learning and Development budget
  • Company team events and socials
Benefits
Epro’s values

Epro is committed to software of the highest quality in a rewarding working environment. In delivering this ambition, we will be guided by the following values:

  • Taking personal responsibility for delivering quality and making a difference
  • Respecting everyone
  • Recognising & celebrating success
  • Collaborating together as a team
Equal Opportunities

All staff have a personal responsibility to contribute towards an inclusive and supportive environment for colleagues.

Staff have a personal responsibility to:

●    Ensure their behaviour is not discriminatory and does not cause offence

●    To challenge the inappropriate behaviours of others

●    Adhere to the company’s values, including ‘Respecting Everyone’

Health and Safety

Under the provisions contained in the Health and Safety at Work Act
1974, it is the duty of every employee to take reasonable care of
themselves and their colleagues.

Line Managers are responsible for the health and safety management of all activities, areas and staff under their control.

NO AGENCIES