Technical Project Manager

Technical Project Manager

  • Responsible to: Head of Professional Services
  • Location: Remote
  • Salary: £Negotiable
Please send your CV or get in touch
Why become a part of Epro?

An NHS empowered to make the best decisions for patients through digital tools and data. That was the vision which started Epro in Bristol almost twenty years ago, when clinical and software development minds came together to deliver innovative healthcare services to the NHS. We touch over 20m patient records with over 45,000 NHS users. If COVID-19 has changed your priorities, and made you realise that you want to leave a positive stamp on the world, Epro might just be the answer.

What you will gain from being a part of Epro

You’ll know you’re making a difference. You’ll directly be contributing to the smooth running of the NHS. We’re dedicated to improving patient outcomes, and every day you’ll go home with the satisfaction that you improved someone’s life thanks to your efforts.

Project management (40%)

Provide project management of implementation projects; facilitate timely decisions to maintain project schedule and budget; identify project risks early and assist by providing prudent and timely recommendations for risk avoidance; escalate to the Head of Professional Services where necessary.

Create and execute project work plans as agreed with the Head of Professional Services and revise as appropriate to meet changing needs and requirements

Disseminate client feedback to relevant departments and work with team members to define, implement and prioritise selected enhancements

Establish strong communication channels with departments to maintain awareness of forthcoming works

Gather functional requirements, workflows and specifications for the delivery of the software at new and existing customers

Represent a first point of contact throughout the duration of dedicated projects

Product knowledge (30%)

Responsibilities include supporting pre-sales processes and working with sales and account management professionals to win new business; implementing business; proposal review and refinement.

Acquire and maintain up-to-date product knowledge

Provide offsite and onsite support to all clients, including the configuration of bespoke and regular software updates and solutions

Demonstrate the software solution to new and existing customers onsite and remotely as required Support and lead the creation of bespoke training materials for specialties, supporting customers to maximise adoption of solutions and best practices

Client relations (30%)

Communicate effectively with clients to identify commercial opportunities across the client base Engage with customers in a proactive manner, providing a positive impression of the company and furthering the company’s professional reputation

Set and manage client expectations, establishing self as trusted advisor to the customers to better represent their issues and needs to developers to ensure focused solutions

Prepare and provide regular reports and support reviews to customers, monitoring and analysing end user adoption of solutions and use of best practice

Provide consultancy to existing customers in ongoing business and usage of the existing and additional solution(s)

Line Management

The Senior Project Manager reports to the Head of Professional Services for day-to-day work planning and task management.

Epro’s values

Epro is committed to software of the highest quality in a rewarding working environment. In delivering this ambition, we will be guided by the following values:

  • Taking personal responsibility for delivering quality
  • Celebrating success
  • Respecting everyone
  • Working together as a team
Equal Opportunities

All staff have a personal responsibility to contribute towards an inclusive and supportive environment for colleagues.

Staff have a personal responsibility to:

●    Ensure their behaviour is not discriminatory and does not cause offence

●    To challenge the inappropriate behaviours of others

●    Adhere to the company’s values, including ‘Respecting Everyone’

Health and Safety

Under the provisions contained in the Health and Safety at Work Act
1974, it is the duty of every employee to take reasonable care of
themselves and their colleagues.

Line Managers are responsible for the health and safety management of all activities, areas and staff under their control.